If I were taking an online course for the first time, I would want to see that I would have a considerable amount of help and support. I would want to know that the instructor and the other students would be understanding and patient with me as I learn my new role as an online student. I would want to know about my instructor and my fellow students. I would want frequent and specific feedback about the quality of my work.
I would need this kind of support to provide confidence. If I gain confidence from taking this online class, then I will be more likely to persevere through the class rather than drop it in frustration.
I would need to know how to use the technology that I would need to perform the tasks set before me. The technology should help organize the content, provide details about the course and not get in the way of my learning.
I would get this information from the instructor’s “how to do stuff” section of the site. Perhaps there would be a specific place for me to ask technological questions. Also, I may be able to get some answers from the internet or from my colleagues.
It would be really frustrating to not have consistent and frequent conversation with others in my class. Without the social and educational dialogue, I would feel alone and isolated rather than part of a community of learners.
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